Lediga jobb Outward Hound Nina Ottosson AB i Karlskoga

Outward Hound Nina Ottosson AB, Karlskoga
You will be part of the International Team and function as Administration, eComm and Sales Support for the company, and deliver professional, courteous, and timely service at a level that meets or exceeds customer expectations. You will need to develop a strong knowledge of the Outward Hound brands and products, and have excellent communication, administrative and time management skills.

Outward Hound creates meaningful innovations that solve problems for pet parents and is a leader in dog & cat supplies sold around the world. Outward Hound is an award-winning innovator, manufacturer and distributor of the highest quality toys, games, gear, and feeders under the Outward Hound, Nina Ottosson, Petstages, Catstages, and Wholesome Pride brands.

Primary Responsibilities:

eComm Support
Process Amazon EU purchase orders and send order details to the International warehouses.
Monitor product availability on all Amazon EU marketplaces.
Inform US eComm Team of necessary actions required to ensure a continuous availability of the products in the Amazon EU marketplaces, including content and images.
Work in cooperation with Amazon Account representatives on product availability, orders, and logistics to optimize sales on Amazon EU marketplaces.


Sales Support
Develop a professional relationship with International customer accounts and respond to customer inquiries in a timely manner.
Process purchase orders and communicate order status details.
Ensure orders are sent and received via EDI to the International warehouses.
Provide necessary export documentation to customers in a timely manner.
Coordinate pick-up and transportation of goods.
Support Sales and customers with product information, pictures, and marketing collateral.
Complete new product submission forms for major retail accounts.
Know the company’s products thoroughly and contribute to sales by upselling, cross selling and recommending complimentary products.



Skills and Qualifications:
Administrative skills with attention to detail and accuracy.
Bilingual fluency (oral and written) – English and Swedish.
Working knowledge of Microsoft Office, with emphasis in Excel.
Strong organizational and problem solving skills and the ability to prioritize workload.
Desire/ability to work successfully in a small company environment.
Professional experience or willingness to learn.
Minimum Education required: High School diploma or equivalent. Visa mindre

Join Outward Hound and work in an International team that is dedicated to improving the lives of pets and pet parents by increasing the availability of its innovative and award-winning pet products around the world. 


Outward Hound designs, manufactures and distributes award-winning innovative toys, treats, chews, games, gear and bowls for dogs and cats. Our family of brands includes Outward Hound, Petstages, Nina Ottosson, Planet Dog, Wholesome Pride, and Bionic. Outward Hound headquarters are in Denver, Colorado. The Nina Ottosson brand was founded in Karlskoga, which is now the location of the International office for the Outward Hound group, with sales to more than 40 countries worldwide. The pet business is a fun and growing industry, and with pets being part of the family, consumers are spending more on their pets every year. In order to meet the increased demand for our great products, we are now looking for a new member to join our team.


You will be part of the International team and function as Sales Support for the company by managing customer relationships, and consistently delivering professional, courteous, and timely service at a level that meets or exceeds customer expectations. You will need to develop a strong knowledge of the Outward Hound brands and products, and have excellent communication, problem solving and time management skills.


Primary Responsibilities:


Customer Relations & Sales Support
Develop a professional relationship with International customer accounts and respond to customer inquiries in a timely manner.
Know the company’s products thoroughly and contribute to sales by upselling, cross selling and recommending complimentary products.
Process purchase orders and communicate order status details.
Support customers with requested product information, pictures, and marketing collateral. 
Maintain customer records by updating account information.
Complete new product submission forms for major retail accounts.
Participate in regional and international tradeshows. 



Logistics
Ensure orders are sent and received via EDI to the International warehouses.
Provide necessary export documentation to customers in a timely manner.
Coordinate pick-up and transportation of goods.
Monitor warehouse inventory levels to ensure enough stock to meet customer demand.
Collaborate with customers regularly to ensure their forecast incorporates upcoming promotions, inventory changes, new and/or discontinued items. 
Coordinate forecast and stock replenishment with the Demand Planning team in the US.



Skills and Qualifications:
Strong customer relations skills with excellent listening, verbal and written skills.
Working knowledge of Microsoft Office, with emphasis in Excel.
Bilingual fluency (oral and written) – English. Other languages a plus, e.g., German, French, Spanish. 
Strong organizational and problem solving skills and the ability to prioritize workload.
Attention to detail and accuracy.
Desire/ability to work successfully in a small company environment.



Experience Required:
Relevant education and experience within sales, sales support, and/or logistics.



Experience Preferred:
Direct account management of International customers.
Experience in supply chain or export distribution environment.
Customer service/order management experience.
University degree



Additional information: 
Please send your resume to [email protected]. We will meet candidates during the application period and hire as soon as we find the right candidate for the role. We look forward to receiving your application as soon as possible but at the latest 16th of December. Welcome to apply! Visa mindre